Just over a month ago Universal Credit (UC) was introduced in Powys and several customers have transitioned across.
The process of support for people going into UC has not had a great take up nationally but they know that sometimes customers don’t advise the DWP of issues at the beginning but will present with issues later on.
The Money Advice and Support team in Powys council are responsible for the personal budgeting support and digital support for any customers that move across into Universal Credit.
So they just wanted to remind you, if you or any of your staff come across anyone going into UC and who are presenting with budgeting support needs or digital support needs to contact David Morris and or David Preece by email or phone.
They can pick up the referral if you want, or they are more than happy to work with you in the most appropriate way to ensure your relationship with the customer is maintained and for you to deal with the referral.
This is more about in the first instance ensuring the customer’s needs are met and also importantly so that they can ensure that the UC programme is kept fully aware of what is actually happening in Powys with dealing with needs of this sort.
They are looking to work with all their partners on a more cohesive Powys partners approach to budgeting and support work in the not too distant future so they hope they can start this initiative by working together at this early stage in this way.
David Morris, Income & Awards - Professional Lead, Powys County Council 01597 826127
07554333406 david.john.morris@powys.gov.uk
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