These half-day foundation level training is relevant to all staff who manage complaints, from the very informal at ward or departmental level, whether this be from patients or staff members, to formal complaints through the ‘Putting Things Right’ process.
12 July 2018 - Howey Village Hall, Llandrindod Wells
25 September 2018 – Day Room, Ystradgynlais Hospital
16 October 2018 – North Y Plas, Machynlleth
14 November 2018 – Community Centre, Knighton
22 January 2019 – Basil Webb, Bronlly Hospital
12 February 2019 – Howey Village Hall
19 March 2019 – PAVO, Llandrindod Wells
TIME: 12.30 Registration Prompt start 13.00 to 16.00 hrs
Booking essential (see below)
(N.B. if you are late you will not be able to take part!)
Be one of the first to lead the way - to book a place please contact:
For PAVO/Independent Care Home Staff: Online booking form
(Or alternatively email email@example.com )
For Health Board Staff: Internal ESR system
To watch a video and see more information follow the link; http://www.sageandthymetraining.org.uk/about
Places are limited so please book.
Evaluations from the first session in February, almost without exception, said the course was good or very good and identified several key points that they could use in their everyday practice to improve communication and bring difficult discussions to a satisfactory conclusion.