Spaces are going quickly please book asap
Powys Teaching Health Board, in partnership with care homes and the voluntary sector is introducing Sage & Thyme training, a method of teaching the communication skills required to provide psychological support to people who are concerned or distressed, by recognising, listening and responding to their concerns.
This half-day foundation level training is relevant to all staff who manage complaints, from the very informal at ward or departmental level, whether this be from patients or staff members, to formal complaints through the 'Putting Things Right' process.
15 May 2018 - Bronllys Hospital in Training room 1
26 June 2018 - Cattle Market in Welshpool
Prompt start 12.30 to 16.00 hrs
Booking essential
(N.B. if you are late you will not be able to take part!)
To watch a video and see more information follow the link; http://www.
Evaluations from the first session in February, almost without exception, said the course was good or very good and identified several key points that they could use in their everyday practice to improve communication and bring difficult discussions to a satisfactory conclusion.
Be one of the first to lead the way -
To book a place please contact:
For PAVO / Independent Care Home Staff: Online booking form
(Or alternatively email ruth.middleton@pavo.org.uk )
Health Board Staff: lowri.aplin@wales.nhs.uk
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