The Samaritans have launched a new free-to-caller number – 116 123 – as their main number.. This number is free to call from landlines, mobiles and payphones.
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With the launch of 116 123, more people will be able to access Samaritans' service even if they are unable to afford the cost of a phone call or have run out of minutes or credit on their mobile phone. The 116 123 number does not show up on phone bills, which means our callers will no longer have to worry that other members of their household might notice the number on the bill.
Providing a free to call service has been one of Samaritans' key ambitions for many years. The free-to-caller number, 116 123, is a pan-European number reserved for helplines offering emotional support. It is operated by Samaritans in the UK and Republic of Ireland. The number was successfully launched in the Republic of Ireland early last year and resulted in a large increase in calls, which shows that cost is a barrier to many people.
Thanks to support from the Big Lottery Fund and with help from Vodafone, other telecommunications companies, Ofcom and the Department of Health, the Samaritans are now able to extend this free service to the UK. It is a fantastic example of what we can achieve when we work together with our partners to improve the service we offer.
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