Your Feedback request - Patient Experience Strategy

Powys teaching Health Board (PtHB) is developing a Patient Experience Strategy and wishes to work with the Community Health Councils and third sector to develop the strategy and the implementation plan.

The draft strategy (attached) has the approval of the Board. It is being taken forward in response to national initiatives that highlight the need to listen and learn from patient and carer experience. It is also in response to feedback from the third sector (Third Sector Survey on Annual Quality Statement and PAVO Response to Mid Wales Health Care Study).

I have attached the draft Patient Experience Strategy for your comments and would be pleased if you would respond by e mail to Ruth Middleton ruth.middleton@pavo.org.uk by Monday 10th November 2014.

I have also summarised points that have been made to PAVO on the subject of patient feedback (attachment 2) and would be grateful if you would consider and provide feedback on whether you feel these points reflect your views?

Powys_PE_Strategy_2014_2017.pdf

Patient_Experience_Strategy_for_Powys-TB.pdf