The Community Health Council (CHC) is continuously striving to improve the patient’s experience of NHS services in Wales. As part of this, the ‘Putting Things Right’ leaflet is being reviewed. This leaflet provides advice to the public on how they can raise a concern/complaint about care or treatment provided by NHS Wales. A copy of the leaflet is attached for information.
A short online survey aims to seek feedback from the public on whether the leaflet is easy to understand and if it could be improved.
The feedback received from the public will be used to improve the leaflet. The new leaflet will be available on all NHS Wales Health Board and Trust websites, as well as other organisations such as the Community Health Council and Welsh Government. You may be interested to know that, when this leaflet is finalised, it will be available in Welsh and other languages as well as large print and Braille, BSL and Audio version. An Easy Read version and children’s leaflet will also be developed.
This survey will run from 01.06.2016 – 31.08.2016
The survey is available online by clicking on the link below:
How to raise a concern or complaint about the NHS in Wales: online Survey
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